COORDINATOR, TO JOIN OUR TEAM IN IRELAND
ROLE DESCRIPTION:
You will work within the Community Team engaging directly with a
global work from home community. Your role will involve driving global
community participation levels, coming up with new and exciting ways
to motivate, engage and retain members of our community. You will have
responsibility for reviewing community output against customer targets
and taking the necessary actions to ensure customer deliverables are
met. The successful candidate will be based on site in our Ballina
office and report to the Global Program Manager (GPM).
DUTIES & RESPONSIBILITIES:
* Manage community communication, announcements and general
information
* Manage community workflow and ensure high levels of community
engagement to service capacity requirements
* Working on new initiatives to improve and enhance existing
email/SMS/phone communications ?global community
* Analysis of weekly/monthly reports and follow up with key action
items to ensure full customer satisfaction
* Ability to take program related ideas/suggestions forward and
assist in the implementation of new content on our Global Community
Platform(s)
* Creation of periodic surveys, compilation and analysis of results
* Participation in regular interactive webinar sessions and creation
of webinar content
* Involvement in the creation/enhancement of new/existing community
initiatives
* Collaboration with our program team to create ad hoc community
videos/content
* Weekly review and analysis of community output on a country by
country basis & following through on any action items as necessary
* Focus on driving up community retention & engagement levels on an
on-going basis
* Contribution in meetings with functional managers/team leads if
required
* Compilation & issuing out large volumes of communication ?global
community
* Ensuring that inbound queries/incidents are responded to in a
timely and professional manner
This list is not exhaustive as there may be other duties and
responsibilities that form part of the role
EDUCATION & EXPERIENCE:
* Primary degree in a Business or similar discipline
* **Apply on the website** years&#**Apply on the website**;
experience working in a global/multinational environment
* Research experience including conducting of surveys and data
analysis is an advantage
* Proficiency in Excel is essential including experience using pivot
tables
KEY SKILLS & REQUIREMENTS:
* Excellent communication and interpersonal skills
* Strong organizational and multi-tasking abilities are essential to
this position
* Ability to work in a team environment with a high sense of urgency
* Ability to prioritize multiple tasks and manage time efficiently
* Flexibility and willingness to support multiple functions/business
units when required
* Strong attention to detail with a focus on diligence and accuracy
* Excellent problem-solving and analytical skills
* Experience in Excel is essential
LIONBRIDGE AI ARE LOOKING TO HIRE AN COMMUNITY ENGAGEMENT
COORDINATOR, TO JOIN OUR TEAM IN IRELAND
ROLE DESCRIPTION:
You will work within the Community Team engaging directly with a
global work from home community. Your role will involve driving global
community participation levels, coming up with new and exciting ways
to motivate, engage and retain members of our community. You will have
responsibility for reviewing community output against customer targets
and taking the necessary actions to ensure customer deliverables are
met. The successful candidate will be based on site in our Ballina
office and report to the Global Program Manager (GPM).
DUTIES & RESPONSIBILITIES:
* Manage community communication, announcements and general
information
* Manage community workflow and ensure high levels of community
engagement to service capacity requirements
* Working on new initiatives to improve and enhance existing
email/SMS/phone communications ?global community
* Analysis of weekly/monthly reports and follow up with key action
items to ensure full customer satisfaction
* Ability to take program related ideas/suggestions forward and
assist in the implementation of new content on our Global Community
Platform(s)
* Creation of periodic surveys, compilation and analysis of results
* Participation in regular interactive webinar sessions and creation
of webinar content
* Involvement in the creation/enhancement of new/existing community
initiatives
* Collaboration with our program team to create ad hoc community
videos/content
* Weekly review and analysis of community output on a country by
country basis & following through on any action items as necessary
* Focus on driving up community retention & engagement levels on an
on-going basis
* Contribution in meetings with functional managers/team leads if
required
* Compilation & issuing out large volumes of communication ?global
community
* Ensuring that inbound queries/incidents are responded to in a
timely and professional manner
This list is not exhaustive as there may be other duties and
responsibilities that form part of the role
EDUCATION & EXPERIENCE:
* Primary degree in a Business or similar discipline
* **Apply on the website** years&#**Apply on the website**;
experience working in a global/multinational environment
* Research experience including conducting of surveys and data
analysis is an advantage
* Proficiency in Excel is essential including experience using pivot
tables
KEY SKILLS & REQUIREMENTS:
* Excellent communication and interpersonal skills
* Strong organizational and multi-tasking abilities are essential to
this position
* Ability to work in a team environment with a high sense of urgency
* Ability to prioritize multiple tasks and manage time efficiently
* Flexibility and willingness to support multiple functions/business
units when required
* Strong attention to detail with a focus on diligence and accuracy
* Excellent problem-solving and analytical skills
* Experience in Excel is essential
We need : English (Good)
Type: Permanent
Payment:
Category: Others
